Paihia Dive Terms & Conditions


Please read the following terms & conditions carefully before placing an order with us.


(dive courses, trips, tours, guided activities)

  • Medical (Scuba)– You must check the ‘Dive Medical’ before booking & before activating your e-learning codes (if on a course). This medical form may highlight any potential issues that would prevent you from engaging in SCUBA activities and must be completed before any in water session of your activity. Please complete the form accurately and honestly. If you review the medical form you may need to attend your GP and get a formal written clearance to dive on the medical form. Failure to do so before the activity starts could see you being unable to dive and, as such, forfeiting your booking without refund. If you can answer all ‘no’ to the questions, then you do not need to visit your Dr. Click here to view the Medical Form. 
  • Homework (courses only) – You must complete your assigned homework before the course start date. Failure to do so puts the entire group behind because we may not be allowed under course standards to take you in the water before its complete. If this is the case, it means you automatically forfeit your entire booking with no refund or may have to pay for catch up sessions.
  • Swimming – For all water activities, you need to be a comfortable swimmer. For the Open Water course, you are required to swim 200m non-stop and complete a 10 min tread water / float in water too deep to stand. This is completed early during your course and, failure to complete this means that you are not able to continue with your course without refund. 
  • COVID Isolation – If you are required under the current Ministry of Health requirements to isolate, then please get in touch asap and we will issue you a credit voucher for the value of your booking, so you can re-book your activity post isolation. 
  • Date Changes for Courses – We know that sometimes things happen, so we’re more than happy for you to change your dates free of charge with at least 7 days’ notice. Changes with less than 7 days’ notice will forfeit 50% of the original fee unless we are able to fill your space. Changes with less than 7 days’ notice will forfeit 100% of the fee unless we are able to fill your space. Changes to course dates once your course has begun or switching courses is not possible, and refunds will not be issued should you choose not to, or be unable to, complete your course for any reason. 
  • Course Cancellations – We regret that we can not accept cancellations, so we recommend customers choose to reschedule instead to avoid loosing their course fee. You may transfer your booking to another individual, less the cost of any activated PADI e-learning if you’re on a course. 
  • Trip Cancellations – For individual bookings: Cancellations and/or transfers more than 48 hours from trip departure will be accepted in most cases, depending on availability of an alternative day.  Cancellations within 48 hours of trip departure will incur a cancellation fee of $100 per person. In the event of nonattendance or Cancelation on the day of the trip full payment is forfeited.

For group bookings of 4 or more, or sole charters: Cancellations and transfers more than 72 hours from trip departure will be accepted in most cases, depending on availability of an alternative day. Cancellations within 72 hours of trip departure will incur a cancellation fee of 50%. Within 36 hours of departure full payment will be taken.

If we cancel the trip due to bad weather or mechanical breakdown , a full refund will be provided.

  • Refunds – Seasickness, not feeling like diving / snorkelling, personal health, faulty equipment, inability to equalise, not liking the weather, or any other circumstantial or personal situations that are outside of our control are not valid reasons for a refund and will not be accepted.
  • Weather – SCUBA & snorkelling are weather dependent sports, and our experienced crew will always make sure that your safety is out top priority. We’ll always choose the best location that we can for our trips.  If the weather forces us to cancel an activity, you will be offered an alternative date or a refund. If an activity has already begun and weather then forces a cancellation, we will offer an alternative date or a pro-rata refund along with the Referral paperwork (if applicable) outlining exactly what has been completed so far. 
  • Late arrival – If you are late, it is entirely possible that the boat / charter / group will have left without you. Dive & snorkel trips are run to a schedule. If you’ve missed the trip, then…. you’ve missed the trip and no refund will be given regardless of circumstance. 
  • Certification – You must bring proof of certification (if applicable), and ideally your logbook, to be allowed to dive. 
  • Gear – Please ensure that all your gear is fully working, serviced and suitable for the activity you are about to undertake, including any hire equipment. You must ensure all equipment is checked and working before boarding the charter vessel, regardless of if it’s hired or your own. Limited quantities of spares may be available, but we recommend all divers are self-sufficient in terms of their equipment requirements. 
  • Language – We can happily provide course materials in a variety of languages where available, however please be aware that all activities are conducted and taught in English and as such a good standard of spoken English is essential. We are experienced in teaching students whose first language is not English, but please remember SCUBA and snorkelling are adventure sports, and it is absolutely essential that all participants clearly understand what is expected of them, can understand all safety briefings and emergency procedures. 
  • Alcohol – If you have consumed alcohol before activities, are showing signs of intoxication, a hangover or staff have any reason to believe that this might be the case then you will not be permitted to take part and no refunds will be given.
  • Safety – You will be expected to dive and snorkel within your certification and experience levels, and in accordance with safe diving practices at all times. Failure to do so may see you being prevented from continuing activities without a refund. 

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